Privacy Policy

Welcome to Ward Private Health. (Ward Private Health is the trading name of Ward Medical Services Ltd. Company Number 12697266) “Company”, “we”, “our”, or “us”). This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, www.wardprivatehealth.com
By using the website, you agree to the practices described in this Privacy Policy.
 
1. Information We Collect
We may collect and process the following categories of personal information:
Information You Provide Directly

• Name

• Email address

• Telephone number

• Mailing address

• Health-related information you voluntarily provide

• Appointment or consultation requests

• Any other information submitted through forms, email, or phone communications

 
Information Collected Automatically
When you use the website, we may automatically collect:

• IP address

• Browser type and version

• Device information

• Operating system

• Website usage data

• Pages visited and time spent on pages

• Cookies and tracking technologies

 
2. How We Use Your Information
We may use your information to:

• Respond to enquiries and requests

• Provide healthcare-related services and support

• Schedule appointments or consultations

• Improve our website and user experience

• Communicate important updates

• Maintain security and prevent fraud

• Comply with legal and regulatory obligations

• Send marketing communications where permitted by law

 
3. Legal Basis for Processing (UK GDPR)
Where applicable under UK data protection law, we process personal information on the following legal bases:

• Your consent

• Performance of a contract

• Compliance with legal obligations

• Legitimate business interests

• Provision of healthcare or medical services

You may withdraw consent at any time where consent is the basis for processing.
 
4. Sharing Your Information
We may share your information with:

• Healthcare professionals and providers

• Service providers and IT partners

• Legal or regulatory authorities where required

• Professional advisers

• Analytics and website hosting providers

We do not sell your personal information.
 
5. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, including legal, accounting, regulatory, and healthcare recordkeeping requirements.
 
6. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:

• Improve website functionality

• Analyse website traffic

• Remember user preferences

• Support security and performance

You can manage cookie preferences through your browser settings.
If you use analytics tools such as Google Analytics, you should include a separate Cookie Policy and cookie consent banner where legally required.
 
7. Data Security
We implement reasonable technical and organisational measures to protect personal information from unauthorised access, disclosure, alteration, or destruction.
However, no internet transmission or electronic storage method is completely secure.
 
8. Your Rights
Depending on applicable law, you may have the right to:

• Access your personal information

• Correct inaccurate information

• Request deletion of your information

• Restrict or object to processing

• Request data portability

• Withdraw consent

• Lodge a complaint with a supervisory authority

In the United Kingdom, complaints may be submitted to the UK Information Commissioner’s Office (ICO).
 
9. Third-Party Links including payment links.
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
 
10. Children’s Privacy
Our website is not intended for children under the age of 13 (or other applicable age under local law), and we do not knowingly collect personal information from children.
 
11. International Data Transfers
If personal information is transferred outside the United Kingdom or European Economic Area, we will take appropriate safeguards to protect the information in accordance with applicable law.
 
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.
 
13. Contact Us
If you have any questions about this Privacy Policy or your personal information, please contact:
Ward Private Health
Website: www.wardprivatehealth.com
Email: clinic@wardprivatehealth.com
Address: Ward Private Health, Lower Ground Floor, 66 Harley Street, London, W1G 7HD